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General Condition

General Provisions

The company Sound of Cremona s.r.l., with registered office in via Mauro Macchi 2A, 26100 Cremona (CR) – Italy , VAT code IT 01467060198 (hereinafter Sound of Cremona), – owns Violin – Eau the parfum – brand, which is marketed and distributed in Italy and worldwide through physical retailing and the website, www.violinfragrance.com (hereinafter “Site”) owned by Sound of Cremona,.

The present general terms and conditions (hereinafter Terms and Conditions), regulate the online selling of Sound of Cremona products (hereinafter Product), through the Site. These purchase are reserved to Site users and who intend to make use of the sale services of the Products (hereinafter Customers). The Customer is requested to acknowledge and read carefully the present Terms and Conditions before completing any purchase on the Site. Such information, in fact, are meant to be entirely read, understood and accepted by the Customer at the time of implementing a purchase order. The Customer shall therefore follow these Terms and Conditions and consider Sound of Cremona as released by any different terms and conditions from those in force, not arranged in advance in writing form.

 

Products

The available Product on the Site for the purchase is perfume. It is subject to the availability at the time of the order.

Sound of Cremona reserves the right to modify at any time the quantity and/or the type of products that may be purchased on the Site The Customer will be informed if the requested Product is not available.

 

Prices

All the Prices on the Site are expressed in € (Euro). The prices do not include shipping and delivery charges, unless otherwise indicated. SOUND OF CREMONA uses its best endeavor to ensure that all pricing information on the Site are accurate, but cannot guarantee the absolute absence of mistakes.

In the event that a mistake in the price of a product shall occur, SOUND OF CREMONA will allow the Customer the option to confirm the purchase of the product at the correct price or to cancel the order.

 

Promotional Offers

SOUND OF CREMONA reserves the right to accomplish particular terms of sale or promotional offers on the Products on the Site.

The conditions applied to the promotions shall be regulated from time to time by Sound of Cremona through special communications to the Customers. For all those conditions not otherwise regulated, the present Terms and Conditions will be considered enforceable.

 

Registration

In order to complete a purchase process on the Site, registration is required.

The registering procedure requires to fill in an e-form; its fields shall be filled with the Customer’s personal data and his/her email address. These details will be processed according to the privacy policy in force. After the registration, the Customer will own a personal account, to which he/she will be able to access by means of a username and a password, both strictly confidential. The Customer is responsible for the disclosure of his/her own password to a third party for any reason.

The Customer shall be considered responsible for any action or irregular behavior against the laws in force or with the present Terms and Conditions committed by anyone using the personal account on his/her behalf.

The Customer is required to promptly report to Sound of Cremona about any theft or loss of the password, as well as any improper use of the account or the password committed by a third party.

 

Purchase Procedure

To purchase the selected Product(s) the Costumer shall complete and send to SOUND OF CREMONA the online purchase form, following the instructions indicated on the Site.

The Customer shall add the Product(s) to the “shopping bag” and after having checked and accepted the shipping charges, Terms and Conditions, Privacy Policy and the withdrawal right policy, he/she shall select the condition of payment and choose the option “place order”.

 

Purchase Agreement

By submitting the order to SOUND OF CREMONA the Customer acknowledges and states that he/she has reviewed and accepted all the indications provided in the purchasing procedure and he/she entirely accepts the present Terms and Conditions.

The purchase shall be considered completed when the Customer receives the authorization from the credit card company used for the payment or from a confirmation email, if he/she has chosen different payment methods.

The order submitted by the Customer shall be binding for SOUND OF CREMONA only if the entire purchase procedure has been duly and correctly completed without any mistake notification by the Site.

SOUND OF CREMONA is not responsible for any eventual mistakes caused by the technical malfunctioning of the Customer’s internet connection service. SOUND OF CREMONA will send to the Customer an email confirming the reception of the placed order, including a summary of the Product(s) ordered, the details of the products purchased, the time and the date of the purchase, SOUND OF CREMONA address, the detailed price of the Product(s), the payment condition chosen by the Customer, the delivery charges.

The Customer shall verify the content of the email and shall notify immediately to SOUND OF CREMONA about any error mistake or omission.

 

Payment Terms

The Customer may pay for the Products and the pertaining shipping charges by credit card, Paypal, and Bank Transfer only if indicated in checkout. In order to prevent internet frauds, the payment made through the Site will be managed online directly by the gateways CartaSI or PayPal, that are responsible of the transactions and the conservation of information related to each order including financial information.

SOUND OF CREMONA never get information with the essential data of credit cards and other financial information and it is therefore able neither to record nor to keep them in any way.

The transaction will be charged to the Customer’s credit card only once the credit card data has been verified. In case of payment through Bank Transfer, whenever available, it’s requested to provide for the payment within 3 days from the reception date of your order. In the “reason for payment”, it has to be specified the reference number of the order furnished at the purchase, the name and the surname of the Customer.

The shipment of the Product(s) will be executed after the payment has been credited (credit time changes according to the Country or the Bank)

Sound of Cremona Bank’s Data:

Account holder: Sound of Cremona Srl.

Banco di Brescia

Fil. Cremona 5

Piazza Stradivari

26100 CREMONA

SWIFT CODE BCABIT21XXX

IBAN CODE IT97V0350011404000000014114

 

or

 

Account holder: Sound of Cremona Srl.

Unicredit

Agenzia 00320

Cremona Piazza Roma

CAB 11400

SWIFT CODE UNCRITM1320

IBAN CODE IT26S0200811400000101325037

 

 

Shipping and fees

In Italy shipping is free of charge. In UE countries, SOUND OF CREMONA send through the DDP form (Delivery Duty Paid), so in these destinations the Product(s) will arrive directly to the place indicated without other charges to pay. For all other countries it is used the DDU form (Delivery Duty Unpaid), then the courier might come with a separate invoice with which requires the payment of duties and taxes charged by local authorities.

If the shipping address is in UE Country the Product is subject to VAT (21%); if the shipping address is in a extra UE country , according to the Art. 8, c. 1, let. A) -21 -23, D.P.R. n. 633/1972, the Product is not subject to VAT. Eventual local taxes and duties will be calculated and applied by the authorities. Eventual local duties or taxes of each Country are not included and are at Customer’s charge.

 

Shipping and delivery

For the delivery of the purchased Product(s), the Customer may choose his/her residence, domicile, and place of work or private address. For security reasons, shipping to P.O. Boxes will be not executed. Only the information about the shipping address indicated at the time of the order will be considered effective. For each order placed on Site, SOUND OF CREMONA will issue an invoice, together with the shipped Product(s) in accordance with the prevision of the D.P.R. 445/2000 and D.L. 52/2004.

The invoice is attached to the parcel. For the invoice issuing SOUND OF CREMONA will refer to the data provided by the Customer at the time of the order. Once the invoice has been issued, no modification of the same will be possible. For the products on sale, the invoice reports the discounted amounts.

Normally, shipping and delivery expenses will be charged to the Customer and are clearly indicated in the online form, unless otherwise indicated. Shipping towards Italy, San Marino and Vatican City is free. For extra-Italy destinations, the Products will be sent through logistics services.

The orders will be delivered from Monday to Friday, with exception of holidays and public holidays. The orders placed during the weekend will be processed the following working day. The Products will be delivered within a maximum of ten (10) working days following the day after the submission of the order by the Customer to SOUND OF CREMONA.

The delivery time for Italy and Europe may vary from 1 to 5 working days; for all other destinations it may vary from 2 to 20 working days, according to the place of destination SOUND OF CREMONA is not responsible for any unpredictable delays and for the one caused by operation and customs controls or by causes of force majeure. For the delivery of the Product(s), the presence of the Customer or of an authorized person is required, at the delivery address indicated in the order. Upon delivery of every order, Customer is asked to inspect the box carefully before signing for the delivery. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, the Customer is required to contact immediately the courier and to inform SOUND OF CREMONA at: info@eruss.it If the package is not delivered for reasons depending on the Customer (wrong address, wrong telephone number, absence of the Customer at the address, etc.) or if the Customer refuses the delivery, the shipping charges and the eventual customs fees will be deducted from any reimbursement due to the Customer. In the event that, SOUND OF CREMONA is not able to deliver the goods, due to a temporary or sudden unavailability of Product(s), SOUND OF CREMONA shall promptly inform the Customer.

 

Tracking Number

When the order is shipped, the Customer receives an email from SOUND OF CREMONA specifying the tracking number and a direct link to monitor the shipment status.

 

Returns

If damaged, the Product(s) can be returned for change. The returned items must not be used, not open, and must be accompanied by the related invoice. The Customer is required to send a request to: info@eruss.it in order to obtain the substitution. In the email it is required to specify the code of the Product(s). Once the return request has been received, SOUND OF CREMONA will send to the Customer a written confirmation with the detailed instructions.

SOUND OF CREMONA reserves the right to refuse the return of those products that are not compliant with the specified requirements.

 

 

Errors and Mistakes

SOUND OF CREMONA aims of providing constantly updated information on the Site. Nevertheless it is not possible to guarantee the complete absence of mistakes on the Site. The Site might contain typing errors, mistakes and omissions some of which may refer to the price of the Product, to the Product availability and/or to the details of Product(s).

SOUND OF CREMONA reserves the right to amend errors and mistakes even after the order has been placed; furthermore reserves the right to amend or modify the information on the Site at any time without giving prior notice.

 

Guarantee of Authenticity

SOUND OF CREMONA guarantees the authenticity of all Products purchased on the Site.

The Products are made with the best materials and with a handcraft production. All the intellectual property rights such as trademarks, service trademarks, images, design, music, video, software, codes and format scripts, are exclusive property of SOUND OF CREMONA.

The material contained in the Site is protected by copyright. No page or other content of the Site may be reproduced, even partially, without the prior written approval of SOUND OF CREMONA.

 

Changes to general terms and conditions

The present Terms and Conditions are regulated by the Italian law. SOUND OF CREMONA reserves the right to modify the present Terms and Conditions of sale at any time.

In the event that any disagreement concerning the interpretation and enforcement of the present Terms and Conditions arises between SOUND OF CREMONA and the Customer, such disputes are transferred to the exclusive jurisdiction of the Courts of Cremona.

 

Contacts

For any further information and assistance on the Site and or on online purchases, please contact us at the following email address: info@eruss.it or at the following address

SOUND OF CREMONA SRL

Via Mauro Macchi 2a,

26100 Cremona – Italy

 

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